If you are not 100% satisfied with your purchase, you may return items that are eligible for return up to 14 days from the purchase date. Please note that we do not cover the cost of return shipping for online sales & returns.
All returns will be subject to inspection. Merchandise must be returned in original condition: unworn, unwashed, unaltered. We reserve the right to deny or refuse full refund based on the returned condition.
Gift cards cannot be returned or exchanged.
HOW DO I INITIATE A RETURN OR EXCHANGE?
Please contact us at firstname.lastname@example.org, be sure to include your invoice number, the name of the product, and a brief description of your request (why you are initiating a return or exchange request). A customer service representative will contact you shortly to assist your return or exchange request.
WHERE DO I SEND MY RETURN OR EXCHANGE TO?
Please ship all returns or exchanges to the below address:
South - Returns & Exchanges
2005 11th Street,
Sacramento, CA 95818
Once we have received your return, we will process your refund
NOTIFICATION OF RETURN/EXCHANGE
Once your return is processed, we will contact you via email with your return confirmation. If you've requested for an exchange, a second email will be sent once we've processed your new order. We are unable to guarantee that exchange merchandise will be available at the time your order is processed; in these instances you have the choice of exchanging the item with another item of equal value or you can choose to receive a refund in the original form of payment. Once we receive your return, please allow 2 business days for processing.
CREDIT CARD REFUNDS
The credit card refund will show on your bank statement approximately two business days after the date we process your return. Please keep in mind that may take up to two billing cycles for the credit to appear on your monthly billing statement.
If you have any questions or concerns regarding our return/exchange policies, please send an email to email@example.com between the hours of 11:00 AM - 9:00 PM PST, Tuesday – Saturday (with the exception of major Holidays)